60 Day Money-Back Guarantee

While most of our customers see great results, we understand that not everyone’s skin responds the same way. Some may notice improvements within a few weeks, others may take longer, and in rare cases, some might not see a change at all.

That’s why we offer a 60-day money-back guarantee – so you can try our products with confidence. If you don’t see any improvements after 60 days of consistent use, we’ll refund your purchase, no questions asked.

Proper Usage and Progress Tracking

1. Use the Product Correctly: Make sure you follow the usage instructions exactly as outlined under the "How to Use" tab for your specific product. Consistency is key—use the product daily for at least 60 days as directed.

2. Document Your Journey:Take a clear before picture of your skin, ensuring the date is visible or included in the image metadata. Lighting should be natural and consistent for accuracy. Please ensure this photo is taken before starting the product.

How to Claim Your Money Back

  • 1. Review Your Progress:

    After 60 days of consistent use, if you feel there has been no improvement, take an after picture of your skin, again ensuring the date is visible and the lighting is similar to your before picture.

  • 2. Submit Your Request

    Send your before and after photos to hello@botanicoskincare.co.uk. Include your order number and details of your experience with the product. Ensure the photos have clear date stamps and similar lighting conditions for comparison

  • 3. Refund Processing

    Once we receive and review your evidence, we will process your refund within 5–7 business days if the criteria are met. The refund will be issued to the original payment method used for your purchase.